Terms of service

Veloura Terms of Service

Effective Date: July 22, 2026

Welcome to Veloura. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By using the Veloura website, purchasing our products, or accessing any of our services, you confirm that you are at least 18 years old or are using this website under the supervision of a parent or legal guardian.

If you do not agree to these Terms of Service, you should not use our website.

2. Products

Veloura offers premium fragrance products for personal use.

We make every effort to display product descriptions, images, colors, and specifications accurately. However, actual product appearance, packaging, or color may vary slightly due to photography, screen settings, or manufacturer updates.

We reserve the right to discontinue, modify, or limit the availability of any product at any time without prior notice.

3. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change prices without prior notice.

In the event of a pricing error, Veloura reserves the right to cancel or refuse any order placed at the incorrect price.

4. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

  • Cancel any order.

  • Refuse service to any customer.

  • Limit quantities purchased.

  • Verify customer information before processing an order.

You are responsible for providing accurate shipping and contact information.

5. Payment

We accept payment methods displayed during checkout.

Orders will only be processed after successful payment confirmation or order verification for Cash on Delivery (COD), where available.

6. Shipping

Estimated delivery times are provided for convenience only and are not guaranteed.

Veloura is not responsible for delays caused by:

  • Courier services

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Incorrect customer information

Risk of loss passes to the customer upon successful delivery.

7. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and accepted our Return & Refund Policy.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logo

  • Brand name

  • Product images

  • Graphics

  • Website design

  • Text

  • Product descriptions

  • Icons

is the property of Veloura or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Use

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt unauthorized access to our systems.

  • Distribute malware or harmful software.

  • Copy website content without permission.

  • Interfere with the operation or security of the website.

  • Engage in fraudulent transactions.

Violation of these Terms may result in suspension or termination of access.

10. Limitation of Liability

To the maximum extent permitted by law, Veloura shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of our website.

  • Purchase or use of our products.

  • Delivery delays.

  • Temporary website interruptions.

  • Technical errors.

Our total liability shall not exceed the amount paid for the relevant order.

11. Disclaimer

Our perfumes are intended for external use only.

Customers should:

  • Perform a patch test before use.

  • Avoid contact with eyes.

  • Keep products away from children.

  • Store perfumes in a cool, dry place away from direct sunlight.

Veloura is not responsible for allergic reactions, skin sensitivities, or misuse of products. Customers should discontinue use immediately if irritation occurs and consult a healthcare professional if necessary.

12. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you consent to the collection and processing of information as described in that policy.

13. Third-Party Services

Our website may include links or integrations with third-party services such as payment gateways, courier providers, analytics tools, or social media platforms.

Veloura is not responsible for the content, privacy practices, or services provided by third parties.

14. Changes to These Terms

Veloura reserves the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the updated Terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of Pakistan.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact Veloura Customer Support through the contact information provided on our website.

Last Updated: July 22, 2026