Shipping policy

Veloura Shipping Policy

Effective Date: July 22, 2026

Thank you for shopping with Veloura. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing an order.

1. Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During promotional periods or high order volumes, processing times may be slightly longer.

2. Shipping Coverage

Veloura currently delivers across Pakistan.

If delivery is unavailable in your area, we will contact you before processing your order.

3. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days

  • Other Cities & Remote Areas: 3–7 business days

Delivery times are estimates and may vary depending on courier operations and local conditions.

4. Shipping Charges

Shipping charges are displayed during checkout before you complete your order.

From time to time, Veloura may offer free shipping on selected products or promotional campaigns.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available in most serviceable locations across Pakistan.

Customers are requested to:

  • Be available at the delivery address.

  • Keep the exact payment amount ready where possible.

  • Verify their order details before confirming a COD purchase.

Repeated refusal of confirmed COD orders without a valid reason may result in future COD service being restricted.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) so you can monitor your shipment's progress.

7. Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including but not limited to:

  • Weather conditions

  • Public holidays

  • Political or security situations

  • Courier service delays

  • Natural disasters

  • Incorrect or incomplete shipping information provided by the customer

Veloura is not responsible for delays caused by these circumstances.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address or phone number is provided, delivery delays, failed deliveries, or additional courier charges may occur. Any additional shipping costs resulting from incorrect information may be the customer's responsibility.

9. Failed Deliveries

If a shipment cannot be delivered because:

  • The customer is unavailable,

  • The address is incorrect,

  • The customer refuses delivery without a valid reason,

the order may be returned to Veloura. Any re-shipping costs may be charged to the customer.

10. Damaged Packages

If your package arrives visibly damaged:

  • Take clear photos before opening the package.

  • Record an unboxing video from the moment you open the parcel.

  • Contact Veloura within 24 hours of delivery.

Claims for damaged, leaking, incorrect, or missing products may require an unboxing video for verification.

11. Lost Shipments

If your order appears lost in transit, please contact our customer support.

We will work with the courier partner to investigate the shipment and provide an appropriate resolution.

12. Contact Us

For any shipping-related questions or assistance, please contact Veloura Customer Support through the contact details provided on our website.

Last Updated: July 22, 2026